Field Service Engineer implementing and configuring solutions while supporting clients in Luxembourg. Responsible for troubleshooting and upgrading printing components and systems.
About the role
- Field Service Technician with Kärcher handling the completion of service orders and customer interactions. Involves multi-tasking on installations, repairs, and opportunity recognition for additional services.
Responsibilities
- Accurately and timely completion of Astea Mobile Work Orders
- Responsive Interaction with customers providing the highest level of service
- Satisfy in a timely and complete fashion, all business reporting documentation including timesheets, repair orders, etc.
- Recognizing and securing additional revenue opportunities
- Daily processing of Parts Received at tech location
- Managing all on-site installation, repair, maintenance, and test tasks
- Diagnosing errors or technical problems
Requirements
- 3 to 5 years of related mechanical or technical experience
- Strong electro-mechanical skills
- Valid driver’s license with a clean driving record
- High school diploma or equivalent
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA, and 401K matching plans
- Paid sick time, as well as short- and long-term disability insurance
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