Branch Manager overseeing operational aspects while coaching associates on performance and ensuring exceptional customer service.
About the role
- Manager of Instruction overseeing vocational ESOL and job readiness training for immigrant and refugee participants. Building partnerships and providing curriculum and instructional leadership.
Responsibilities
- Overseeing vocational ESOL, job readiness training, and related activities to support immigrant and refugee participants’ success toward job placement and career advancement goals.
- Build, strengthen, and grow key partnerships; supervise and support direct service staff
- Monitor and report all relevant program data and outcomes and evaluate programmatic success
- Provide leadership around curriculum development, pre/post assessment tools, instructional quality, and staff professional development
- Supervise and train vocational ESOL instructors and monitor the effectiveness of instructional techniques and pacing
- Collaborate with career coaches, support staff, and management across the division and across the agency as needed to assure goal attainment
- Reporting and creating documentation for submission to JVS leadership, funders, and other stakeholders
Requirements
- Minimum 2-3 years of program/contract leadership and supervisory experience
- Experience in curriculum development and/or workforce development for the adult learner
- Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate
- Demonstrated ability to teach, motivate, and relate to adult learners; knowledge of adult learning theory
- Demonstrated and effective presentation and facilitation skills both in person and remotely.
- Ability to effectively collaborate and serve diverse individuals at all levels of the organization and externally
- Strong Microsoft Office Suite skills
- Strong interpersonal, written and oral communication, and organizational skills
- Ability to work as part of a team as well as independently
- Availability to manage and/or lead remote classes/workshops 1 evening per week preferred
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