Patient Experience Manager at Duke Regional Hospital responsible for improving patient experience through data - informed strategies and collaboration. Managing initiatives to enhance hospital operations and clinical quality.
About the role
- Growth-focused leader developing and executing sales strategies for Patient Monitoring portfolio. Leading team performance and customer engagement to drive healthcare innovation.
Responsibilities
- Foster a high-performance culture through coaching, engagement, and collaboration across functions
- Manage team performance through regular feedback and performance tools
- Develop deep clinical and technical knowledge of Patient monitoring products and stay updated on trends in anesthesia and respiratory care
- Analyze market dynamics and competition to define strategies, protect installed base, and identify growth opportunities
- Ensure product configuration quality at offer and order entry stages for accuracy and compliance with customer requirements
- Lead product positioning and strategy through training sessions for sales teams and partners
- Build and maintain strong relationships with Key Opinion Leaders (KOLs), academic institutions, and professional societies
- Achieve financial and operating targets, including orders, revenue, and gross margin, through successful sales execution
Requirements
- Bachelor’s or Master’s degree (preferred)
- 10+ years of experience in the healthcare industry with a proven track record in Sales and Business Management
- 8–10 years of people management experience with strong leadership, coaching, and team-building skills
- Strong business acumen, data interpretation, and advanced negotiation and financial skills
- Strong strategic thinking, negotiation, and commercial acumen
- Expertise in strategic planning and execution with strong influencing capabilities
- Experience in managing both direct and indirect markets across ASEAN & Korea
- Excellent presentation and interpersonal skills; ability to build impactful relationships with customers and stakeholders
- Excellent oral and written communication skills in English (additional Asian languages a plus)
Benefits
- Competitive salary
- Flexibility with work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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