About the role

Counter Sales and Service Associate at Johnstone Supply serving professional technicians and contractors. Enhancing customer experience through informed product selection and support.

Responsibilities

Help customers make informed product selections by asking the right questions and actively listening to their needs.
Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
Develop strong rapport with customers, recognizing and greeting regular customers by name.
Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
Proactively communicate any potential delays or issues.
Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels.
Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
Assist with receiving, shipping, and general warehouse duties as needed.

At least 3 years of related experience is required, but this experience can come from a variety of different work experiences or educational background.
A High School Diploma or General Education Diploma (GED) is required.
Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required.
Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).

Customizable plans for medical, dental, vision coverage, and options for alternative care.
Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders.
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests.
Holiday pay – we recognize and pay our employees for 7.5 holidays per year.
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability.
Voluntary short-term disability, accident and critical illness insurance.
24/7 Access to virtual care/telehealth options, and Parental Time Off.
Flexible spending accounts (FSA).
$100 wellness reward for completing annual health check-up.
Employee Assistance Program (EAP) for you, and your family.
Coverage for chiropractic, acupuncture, and massage therapy services.
Tuition reimbursement, up to $5,250 per year.
Employee referral bonus program – earn up to $4,000 per year.
Employee service milestone recognition program.
Employee discounts on products & retail discounts.
Variety of incentive plans for employees.
Bi-weekly pay days on every other Friday.
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees.