Domain lead for Digital Sales and CRM marketing at Erste Česká spořitelna. Leading a 60 - member team in customer interaction and digital sales strategies.
About the role
- Customer Success Manager driving product demand and fostering relationships to ensure business value. Working with partners to manage product intake and facilitate strategic alignment.
Responsibilities
- First engagement point with business partners to understand business processes to meet their business objectives that require technical enhancements.
- Lead end-to-end processes, handle dependencies, and collaborate closely with partners as part of a team at the forefront of innovation
- Oversees and maintain a comprehensive portfolio of all incoming requests, ensuring high-level awareness and understanding of each submission across the products
- Serves as a key point of contact, effectively communicating with all levels of leadership throughout the business to provide updates, gather feedback, and align on priorities
- Develops, monitor, and refine reporting key performance indicators, operational metrics and analytics to support leadership decision-making, using data to highlight trends, risks, and opportunities within the product portfolio
- Delivers presentations to leadership at all levels, articulating status, challenges, and strategic recommendations related to demand, intake, and prioritization
- Organizes and lead monthly Product meetings, driving agenda setting, facilitating discussions, and ensuring follow-up on action items
- Effectively leads timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Own, socialize, and execute the demand intake process ensuring business needs are understood and prioritized.
- Establish and maintain a value validation and realization model.
- Strong people leadership skills to guide, mentor and develop team members.
- Provide support on various functional projects that require product development to meet business needs.
- Promote a culture of transparency and knowledge sharing across functions.
Requirements
- A minimum of 5 years of relevant business experience
- Strong business insight, strategic approach, and ability to communicate clearly and concisely across all levels
- Demonstrated ability to implement operational management and change readiness activities
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficient in preparing and delivering presentations to senior leadership and large groups
- Advanced proficiency with reporting and analytics tools (e.g., Excel, Tableau)
- Exceptional organizational skills with the ability to lead multiple priorities and deadlines simultaneously
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated success in driving organizational change and adoption of new processes or technologies
- Steadfast dedication to client and customer happiness
- Ability to build strong business partnerships, anticipate potential needs and provide valuable solutions to business partners
- Relationship management, mentoring and collaboration skills, with leaders and partners at all levels
- Ability to take complex concepts, boil them down and communicate them in a simplified and user-friendly format
- Strong people leadership skills in mentoring, coaching, and developing a global team
- Preferred: ServiceNow and/or Genesys knowledge
- MBA or other advanced degree
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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