Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
About the role
- Customer Success Manager driving product demand and fostering relationships to ensure business value. Working with partners to manage product intake and facilitate strategic alignment.
Responsibilities
- First engagement point with business partners to understand business processes to meet their business objectives that require technical enhancements.
- Lead end-to-end processes, handle dependencies, and collaborate closely with partners as part of a team at the forefront of innovation
- Oversees and maintain a comprehensive portfolio of all incoming requests, ensuring high-level awareness and understanding of each submission across the products
- Serves as a key point of contact, effectively communicating with all levels of leadership throughout the business to provide updates, gather feedback, and align on priorities
- Develops, monitor, and refine reporting key performance indicators, operational metrics and analytics to support leadership decision-making, using data to highlight trends, risks, and opportunities within the product portfolio
- Delivers presentations to leadership at all levels, articulating status, challenges, and strategic recommendations related to demand, intake, and prioritization
- Organizes and lead monthly Product meetings, driving agenda setting, facilitating discussions, and ensuring follow-up on action items
- Effectively leads timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Own, socialize, and execute the demand intake process ensuring business needs are understood and prioritized.
- Establish and maintain a value validation and realization model.
- Strong people leadership skills to guide, mentor and develop team members.
- Provide support on various functional projects that require product development to meet business needs.
- Promote a culture of transparency and knowledge sharing across functions.
Requirements
- A minimum of 5 years of relevant business experience
- Strong business insight, strategic approach, and ability to communicate clearly and concisely across all levels
- Demonstrated ability to implement operational management and change readiness activities
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficient in preparing and delivering presentations to senior leadership and large groups
- Advanced proficiency with reporting and analytics tools (e.g., Excel, Tableau)
- Exceptional organizational skills with the ability to lead multiple priorities and deadlines simultaneously
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated success in driving organizational change and adoption of new processes or technologies
- Steadfast dedication to client and customer happiness
- Ability to build strong business partnerships, anticipate potential needs and provide valuable solutions to business partners
- Relationship management, mentoring and collaboration skills, with leaders and partners at all levels
- Ability to take complex concepts, boil them down and communicate them in a simplified and user-friendly format
- Strong people leadership skills in mentoring, coaching, and developing a global team
- Preferred: ServiceNow and/or Genesys knowledge
- MBA or other advanced degree
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.
Analista de Customer Success Jr garantindo o melhor atendimento a clientes internos e externos e gerenciando indicadores na empresa líder em saúde no Brasil.
Customer Success Analyst responsible for managing client relationships and ensuring successful platform adoption at Tecnofit. Focused on growth opportunities and enhancing client satisfaction in the fitness industry.
Senior Client Success Manager owning strategic client relationships and ensuring clients maximize value at Vestmark. Leading collaborative efforts between cross - functional teams to enhance client satisfaction and product adoption.
Customer Success Manager managing a portfolio of SMB and mid - market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast - paced environment.
Head of Customer Success overseeing US Enterprise clients at Interact, improving customer engagement and success metrics.
Customer Success Manager at Dealerware transforming automotive retailers into mobility networks. Responsible for customer adoption, satisfaction, and retention strategies.
Customer Success Specialist at Meltwater managing enterprise client support and enhancing customer experience in a hybrid role. Collaborating with teams to meet client requirements and advocate for best practices.
CRM Marketing Manager developing and scaling lifecycle marketing strategies for US Physicians group at AMBOSS. Utilizing multi - channel CRM to drive engagement, retention, and growth.