Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
About the role
- Customer Success Manager serving as the voice of Nelly for business clients. Supporting them with empathy and ensuring successful long-term relationships with Nelly's solutions.
Responsibilities
- You are Nelly’s voice for our business clients and support them with empathy, patience and a strong attention to detail on all questions related to our products.
- You communicate on equal terms and ensure our clients always feel well supported.
- You proactively think along and ahead: you identify customer feedback and areas for improvement early and forward them to our Product team to continuously enhance our solutions.
- You work closely with colleagues from various teams, especially Customer Success, Sales and Product, because we believe in genuine cross-department collaboration.
Requirements
- You have a completed bachelor’s degree or an equivalent qualification
- You are motivated and enjoy interacting with and supporting clients
- You are reliable and can work independently with a structured approach
- You are strong in communication and present yourself confidently in client conversations
- You have fluent German skills, both spoken and written, and can communicate confidently in English as well
Benefits
- Flexible mobility: BVG ticket or Swapfiets membership for maximum mobility in Berlin
- Stay healthy: Urban Sports membership for exercise, recovery and balance
- Best work setup: high-quality hardware and tools for focused, efficient work
- Flexible working: trust-based working hours and a hybrid model
- Workation option: work up to 4 weeks per year where new ideas are sparked
- Rapid growth: steep learning curves, significant ownership and real development opportunities
- Meaningful impact: join an AI-powered fintech that is sustainably transforming the German healthcare market
- Ownership over hierarchy: we trust in autonomous work and clear responsibilities
- Strong office culture: modern, cozy, dog-friendly office with genuine team spirit
- Well provided: free drinks and snacks — available at all times
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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