Technical Support Engineer providing expert guidance and troubleshooting to customers at NavVis. Collaborating with engineering teams to resolve complex product issues and improve support processes.
About the role
- Technical Support Engineer at Teradyne Robotics supporting customers in Europe and UK. Responsible for troubleshooting and resolving technical issues with collaborative and autonomous mobile robots.
Responsibilities
- Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
- Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering an excellent customer experience.
- Deliver technical training sessions to partners and customers.
- Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
- Prioritize work effectively based on case severity and active KPIs.
- Be willing to travel up to 30% of the time, including both planned and occasional short‑notice trips.
Requirements
- BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
- 1–3 years of experience in Technical Support, R&D, or a comparable technical role.
- Strong troubleshooting skills with a proactive, solution‑oriented mindset.
- Ability to work independently while effectively managing multiple priorities.
- A team‑oriented attitude and the ability to thrive in a fast‑paced, international environment.
- Excellent communication skills in English; French and/or Spanish language skills are a plus.
- Solid general IT skills familiarity with Wi‑Fi, LAN, and basic networking is a plus.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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