Senior Technical Analyst leading design of regulatory data foundation for Broker - Dealer reporting. Focused on enabling explainable AI in data management and governance.
About the role
- Customer Support Engineer at BR-DGE helping customers integrate with payment solutions. Collaborating with engineering teams and advocating for a seamless customer experience with a growing range of products.
Responsibilities
- help our customers integrate with our growing range of products and services
- troubleshoot issues, file bugs, and collaborate with our engineering teams
- work closely with your team and management to advocate for our customers
- help customers in support queues using ticketing tools
- effectively communicate technical issues to diverse audiences
- have demonstrated ability to learn and understand a range of products
- own our knowledge base technical documentation from creation to completion
- design and implement onboarding processes to integrate customers onto the BR-DGE Platform
- generate reports on customer transactions
Requirements
- An experienced Customer Support Engineer with a proven track record of success within a similar, challenging environment
- Excellent communication and problem-solving skills
- A strong relationship builder who will challenge and collaborate
- Well organised and able to track multiple workflows
- A great team player and all-round good human being!
Benefits
- Competitive salary
- Investment in your learning, development, and career progression
- Your own quality laptop and hardware
- Regular team events & socials
- 33 days holiday inc public holidays
- Additional birthday day off
- Flexible working
- A culture that champions rapid career progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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