Field Engineer ensuring long - term success for customers in Persona's identity platform. Collaborating with Sales and Engineering teams to deliver technical solutions.
About the role
- Service Engineer at Franke supporting coffee machine customers with technical assistance and issue resolution. Managing customer relationships and ensuring adherence to company standards.
Responsibilities
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
Benefits
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
- Salary Sacrifice EV car
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Duales Studium in Service Engineering at established Maschinenbauunternehmen in Rhein - Main - Taunus Region. Combining theoretical knowledge with practical experience at Poly - clip System.
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