Field Engineer ensuring long - term success for customers in Persona's identity platform. Collaborating with Sales and Engineering teams to deliver technical solutions.
About the role
- IT Project Field Engineer implementing technology solutions for client success at Thriveon, Minnesota’s leading IT Success provider. Responsible for client project execution and positive experiences.
Responsibilities
- Complete 90%+ of assigned projects on time and within budget.
- Complete assigned client audits and alignments each month.
- Review project plans for full understanding and assemble needed documentation so you can attain a positive client experience 95%+ of the time.
- Follow project workplans performing work within scope, identify and submit scope change requests to project coordinator for client approval to meet 130 billable hours per month.
- Document your time in real-time within each step and update documentation portal to accurately reflect changes made throughout the project.
- Update workplan templates with newly learned steps or links to technical how to articles you built in the documentation portal.
- Implement remotely, onsite, and after hours as needed.
- Pager duty- Engineers will participate in afterhours support on a rotating basis
- Maintain up-to-date Time Entries and Expenses for billing and accounting purposes.
- Participate in daily huddles and weekly meetings.
- Complete 1 hour of continuing education per week to improve job skills.
- Exemplifies Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.
Requirements
- Minimum of 3 years’ experience within relevant IT field
- Bachelor's degree in computer science, information sciences, or related field preferred
- Experience with Microsoft servers, Office 365, Azure and VMware environments
- Experience with server and network infrastructure
- Experience with PowerShell scripting
- Knowledge of small to mid-size business IT systems
- Detailed oriented with strong documentation skills
- Effectively communicate in a non-technical way to clients.
Benefits
- Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
- Latest technical training: expert led events and on demand, certification reimbursement
- Medical & Dental Insurance 75% of family premium covered
- 401K w/ 4% match
- 3 Weeks PTO plus Paid Holidays
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