Hybrid IT Project Field Engineer

at Thriveon

• Job title: IT Project Field Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, VMware
• Location requirements: Hybrid, Eden Prairie, United States

About the role

• IT Project Field Engineer implementing technology solutions for client success at Thriveon, Minnesota’s leading IT Success provider. Responsible for client project execution and positive experiences.

Responsibilities

• Complete 90%+ of assigned projects on time and within budget.
• Complete assigned client audits and alignments each month.
• Review project plans for full understanding and assemble needed documentation so you can attain a positive client experience 95%+ of the time.
• Follow project workplans performing work within scope, identify and submit scope change requests to project coordinator for client approval to meet 130 billable hours per month.
• Document your time in real-time within each step and update documentation portal to accurately reflect changes made throughout the project.
• Update workplan templates with newly learned steps or links to technical how to articles you built in the documentation portal.
• Implement remotely, onsite, and after hours as needed.
• Pager duty- Engineers will participate in afterhours support on a rotating basis
• Maintain up-to-date Time Entries and Expenses for billing and accounting purposes.
• Participate in daily huddles and weekly meetings.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplifies Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Requirements

• Minimum of 3 years’ experience within relevant IT field
• Bachelor's degree in computer science, information sciences, or related field preferred
• Experience with Microsoft servers, Office 365, Azure and VMware environments
• Experience with server and network infrastructure
• Experience with PowerShell scripting
• Knowledge of small to mid-size business IT systems
• Detailed oriented with strong documentation skills
• Effectively communicate in a non-technical way to clients.

Benefits

• Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
• Latest technical training: expert led events and on demand, certification reimbursement
• Medical & Dental Insurance 75% of family premium covered
• 401K w/ 4% match
• 3 Weeks PTO plus Paid Holidays