Application Support Engineer at evoke monitoring production systems and troubleshooting issues in a hybrid role. Collaborating with Operations and Development teams in a dynamic environment.
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Onsite IT Application Engineer – Body Worn Cameras
Posted 7 hours ago
About the role
- Application Engineer supporting TfL’s Body Worn Video service. Responsibilities include providing second and third line support and proactive issue resolution for business critical services.
Responsibilities
- Provide second line (and where required third line) support to TfL’s environments (business critical services for TfL e.g., Body Worn Video system)
- Proactive identification of issues, fulfilment of service requests and problem management in accordance with the agreed service level targets.
- Out of Hours support, support of weekend or out of hour’s maintenance or release activities will be required for certain applications.
Requirements
- Experience working with Motorola Video Management Software in a complex multi-site environment
- Industry experience in an application support Body Worn Video environment
- Working knowledge of ITIL V4 Service Management
- Knowledge of current/emerging technologies and processes employed in Enterprise-wide IT services
- Excellent oral and written communication skills at a business and technical level
- Knowledge of solving and communicating complex problems relating to Body Worn Video
- Demonstrable customer service skills in multiple environments
- Well-developed experience of issues and incident management and working within agreed SLAs.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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