DevOps Engineer responsible for SaaS infrastructure and triage work for identity security solutions. Collaborating with engineering and product teams to enhance cloud platform stability.
Responsibilities
Responsible for DevOps and Triage work in our UAE region
Proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure
Collaborate with engineering, product, and DevOps teams to improve the stability and performance of our cloud platform
Partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements
Investigate and triage complex customer-reported issues by analyzing logs, debugging, and reproducing errors
Independently handle any on-call incidents
Collaborate with other teams to bring new features and services into production in the UAE region
Proactively meet standards for information security and compliance (such as ISO, SOC, SSAE 16, etc).
Requirements
Experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider
Experience with cloud infrastructure environments, preferably AWS
Experience with Kubernetes and tools like ArgoCD
Strong understanding of microservices architecture and debugging distributed systems
Knowledge of current development strategies and trends across web and mobile platforms
Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience
Experience using scripting languages (Python, Bash, PowerShell, etc.) and infrastructure-as-code tools (Terraform)
Strong understanding of system and networking concepts and troubleshooting techniques
Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports
Ability to operate in an agile, entrepreneurial start-up environment.
Bachelor's degree in Computer Science or other technical discipline, or equivalent experience.
Benefits
None specified in the job description.
Job title
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