Projectmanager MijnServices overseeing municipal digital service enhancements for VNG. Lead project teams and collaborate with stakeholders to improve civic engagement and service delivery.
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Hybrid Senior Transformation Manager – Payments, Revenue
Posted 4 months ago
About the role
- Senior Transformation Manager focused on upgrading TfL's payments and revenue collection processes. Leading strategic initiatives to enhance operational efficiency and customer experience in London.
Responsibilities
- Lead the delivery of strategic transformation programmes, starting with IRCC transition
- Develop and implement strategies and solutions to complex, ambiguous challenges
- Coordinate matrixed technical and operational teams to deliver integrated outcomes
- Represent TfL in high-level internal and external stakeholder engagements, including industry partners and government bodies
- Own governance processes, including programme boards and steering groups
- Manage programme finances, budgets, and commercial matters in collaboration with Finance and Commercial teams
- Provide high-quality briefings, reports, and recommendations to senior leadership
- Support the Head of Transformation in shaping future transformation priorities and operating models
Requirements
- Proven experience in leading complex transformation programmes in transport, payments, or public sector environments
- Experience working with senior stakeholders, including government, commercial partners, and technical teams
- Demonstrated success in strategy development, programme delivery, and change management
- Experience managing budgets, commercial contracts, and governance processes
- Familiarity with digital payments, revenue collection systems, or account-based ticketing is highly desirable
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- A 75% discount on National Rail Season Ticket and interest free loan
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
- EV Salary Sacrifice Scheme
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