About the role

  • Senior Transformation Manager focused on upgrading TfL's payments and revenue collection processes. Leading strategic initiatives to enhance operational efficiency and customer experience in London.

Responsibilities

  • Lead the delivery of strategic transformation programmes, starting with IRCC transition
  • Develop and implement strategies and solutions to complex, ambiguous challenges
  • Coordinate matrixed technical and operational teams to deliver integrated outcomes
  • Represent TfL in high-level internal and external stakeholder engagements, including industry partners and government bodies
  • Own governance processes, including programme boards and steering groups
  • Manage programme finances, budgets, and commercial matters in collaboration with Finance and Commercial teams
  • Provide high-quality briefings, reports, and recommendations to senior leadership
  • Support the Head of Transformation in shaping future transformation priorities and operating models

Requirements

  • Proven experience in leading complex transformation programmes in transport, payments, or public sector environments
  • Experience working with senior stakeholders, including government, commercial partners, and technical teams
  • Demonstrated success in strategy development, programme delivery, and change management
  • Experience managing budgets, commercial contracts, and governance processes
  • Familiarity with digital payments, revenue collection systems, or account-based ticketing is highly desirable

Benefits

  • Final salary pension scheme
  • Free travel for you on the TfL network
  • A 75% discount on National Rail Season Ticket and interest free loan
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel
  • EV Salary Sacrifice Scheme

Job title

Senior Transformation Manager – Payments, Revenue

Job type

Experience level

Senior

Salary

£80,000 - £90,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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