Assistant Store Manager at Lids, overseeing retail performance and ensuring exceptional customer service. Managing team schedules, training, and compliance while fostering an inclusive work environment.
About the role
- Senior Claims Manager in TfL's insurance team managing claims effectively. Leading organization-wide strategy for insurance claims and uninsured loss recoveries.
Responsibilities
- Develop and deliver TfL’s overall strategy for insurance claims and uninsured loss recoveries
- Manage major external suppliers including Third Party Administrators (TPA), insurers, loss adjusters, Uninsured Loss Recovery (ULR) assessors and brokers, and third party handlers
- Management of procurement processes linked to TPA and ULR contracts
- Present claims insights to senior leaders and support major incident responses
- Analyse claims data to identify trends, reduce spend and improve outcomes
- Maintain claims policies, manuals, reporting processes and best practice
- Provide high quality technical advice to internal stakeholders
- Support insurance renewals by ensuring accuracy and quality of claims data
- Provide technical input on liability claims in excess of the TPAs contractual delegated authority
Requirements
- Ability to manage external providers to ensure high standards
- Strong decision‑making and problem-solving abilities
- Excellent communication and consultancy skills
- Ability to work independently and influence at a senior level
- In‑depth knowledge of insurance, claims handling and ULR
- Understanding of claims legislation and regulatory requirements
- Professional qualifications (CII, IRM or equivalent) desirable
- Extensive insurance/ liability claims experience within an insurer or broker in particular within the rail and highways sector
- Knowledge of construction and property claims handling desirable
- Experience advising on high value, high profile or complex claims
- Experience with managing ULR claims
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure, and travel offers
- Discounted Eurostar travel
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