Analista de Infraestrutura na Viveo, liderando a gestão de problemas e capacidade em TI. Atuando em ambientes on premise e cloud com foco em eficiência e segurança.
About the role
- Performance Analyst responsible for performance data analysis for TfL's Road User Charging schemes. Aiding in decision-making and operational insights in tackling congestion and promoting sustainable travel.
Responsibilities
- Develop and manage performance analysis tools, processes and systems to support high-quality operational insight across RUC and TPH
- Monitor and analyse day-to-day performance data, identifying trends, issues and opportunities for improvement
- Liaise with service providers to address performance concerns, promote continuous improvement and ensure value for money
- Produce clear, accurate reports for internal and external audiences, including responses to FOIs and Mayoral Questions
- Deliver insightful commentary that adds analytical value to performance data and supports decision-making
- Contribute to strategic planning by supporting the development of KPIs, work programmes and budget forecasts
- Represent the team in meetings, workshops and presentations, deputising for the Performance Manager when needed
- Support colleagues across the team during peaks in workload or absence, working flexibly within a matrix structure
- Champion safety by understanding and supporting the Surface Safety vision: “Everyone home safe and healthy every day”
Requirements
- An ability to use data analytics to drive performance (Essential)
- Working effectively with IT based data systems (Essential)
- Ability to rapidly understand and analyse new information while challenging assumptions, identifying conflicting information and resolving inconsistencies (Essential)
- Takes responsibility for own work, ensuring that accuracy and timeliness standards are adhered to (Essential)
- High standard of written English and numeracy and communication skills (Essential)
- Exceptional organisational skills, including decision making and creative thinking (Highly desirable)
- Recognise the importance of customers and demonstrate a commitment to ensuring they are satisfied and well served (Highly desirable)
- Ability to interpret and present findings in a clear, concise manner (including the creation and use of tables, charts and graphics to summarise results) and to convey outputs from complex data models in a way that can be clearly understood by non-technical audiences (Essential)
- Application of advanced analysis methodologies (Essential)
- Educated to Degree level or equivalent (numerical discipline preferred) (Highly desirable)
- Detailed knowledge of management information systems and the modelling and implementation of complex performance indicator regimes (Highly desirable)
- Understanding of relevant supplier contractual arrangements (Desirable)
- Ability to understand and contribute to the development of contractual documents and requirements (Desirable)
- Experience and sound understanding of Management Information systems and data dimensions (Essential)
- Relevant experience in a similar position in a corporate or public sector environment (Essential)
- Extensive experience of data management, analysis and reporting including the use of database and spreadsheet applications, with the ability to use complex models and specialised Business Intelligence tools and applications (e.g. COGNOS / Business Objects) (Essential)
- Experience in contributing to the design, through to implementation, of management information systems and contractual performance indicators (Highly desirable)
- Experience in the representation of an organisation internally and externally to stakeholders in a high profile, or politically sensitive environment (Desirable)
- Experience of interaction between operational management information and project and programme management information (Desirable)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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