Customer Due Diligence Analyst ensuring compliance in application processing for BPO shared services. Handling customer applications with attention to detail and strong organizational skills.
About the role
- Performance Analyst responsible for performance data analysis for TfL's Road User Charging schemes. Aiding in decision-making and operational insights in tackling congestion and promoting sustainable travel.
Responsibilities
- Develop and manage performance analysis tools, processes and systems to support high-quality operational insight across RUC and TPH
- Monitor and analyse day-to-day performance data, identifying trends, issues and opportunities for improvement
- Liaise with service providers to address performance concerns, promote continuous improvement and ensure value for money
- Produce clear, accurate reports for internal and external audiences, including responses to FOIs and Mayoral Questions
- Deliver insightful commentary that adds analytical value to performance data and supports decision-making
- Contribute to strategic planning by supporting the development of KPIs, work programmes and budget forecasts
- Represent the team in meetings, workshops and presentations, deputising for the Performance Manager when needed
- Support colleagues across the team during peaks in workload or absence, working flexibly within a matrix structure
- Champion safety by understanding and supporting the Surface Safety vision: “Everyone home safe and healthy every day”
Requirements
- An ability to use data analytics to drive performance (Essential)
- Working effectively with IT based data systems (Essential)
- Ability to rapidly understand and analyse new information while challenging assumptions, identifying conflicting information and resolving inconsistencies (Essential)
- Takes responsibility for own work, ensuring that accuracy and timeliness standards are adhered to (Essential)
- High standard of written English and numeracy and communication skills (Essential)
- Exceptional organisational skills, including decision making and creative thinking (Highly desirable)
- Recognise the importance of customers and demonstrate a commitment to ensuring they are satisfied and well served (Highly desirable)
- Ability to interpret and present findings in a clear, concise manner (including the creation and use of tables, charts and graphics to summarise results) and to convey outputs from complex data models in a way that can be clearly understood by non-technical audiences (Essential)
- Application of advanced analysis methodologies (Essential)
- Educated to Degree level or equivalent (numerical discipline preferred) (Highly desirable)
- Detailed knowledge of management information systems and the modelling and implementation of complex performance indicator regimes (Highly desirable)
- Understanding of relevant supplier contractual arrangements (Desirable)
- Ability to understand and contribute to the development of contractual documents and requirements (Desirable)
- Experience and sound understanding of Management Information systems and data dimensions (Essential)
- Relevant experience in a similar position in a corporate or public sector environment (Essential)
- Extensive experience of data management, analysis and reporting including the use of database and spreadsheet applications, with the ability to use complex models and specialised Business Intelligence tools and applications (e.g. COGNOS / Business Objects) (Essential)
- Experience in contributing to the design, through to implementation, of management information systems and contractual performance indicators (Highly desirable)
- Experience in the representation of an organisation internally and externally to stakeholders in a high profile, or politically sensitive environment (Desirable)
- Experience of interaction between operational management information and project and programme management information (Desirable)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Consultant in Internal Controls providing advisory in audit action plans and risk management. Monitoring and validating implementation evidence of action plans in a hybrid environment.
Responsible for daily treasury management and compliance at Lyreco, a leading workplace solutions provider. Collaborating with international teams to optimize cash positioning and financial results.
Digital Services Analyst supporting digital products and sales efforts. Provide timely support to clients and internal colleagues while managing service tickets and projects.
Product Filing Analyst responsible for drafting and securing regulatory approval for insurance contracts. Assessing regulatory impacts and conducting quality reviews for compliance and effectiveness.
Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
Claims Coding Analyst handling claims editing and provider disputes at Healthfirst. Ensuring policy compliance with CMS and other coding guidelines while leading continuous improvement initiatives.
Cyber Assurance Analyst responsible for DISA STIG compliance evaluations and security control validations. Collaborating with technical teams and maintaining cybersecurity standards at Kwajalein Atoll.
Junior ESG Analyst supporting research and analysis on ESG factors for sustainability - focused organizations. Collaborating on data analysis and stakeholder engagement to drive positive impact in solar industry.
Consumer Analyst supporting KeyBank’s Language Access Program ensuring equitable access to banking for clients with diverse language backgrounds. Manage translation workflows and enhance language resources across the enterprise.