Werkstudent in Global Operations at Viega, focusing on procurement optimization and strategy development. Gaining practical experience in an international environment with SAP S/4HANA involvement.
IS
Hybrid Operations & Performance Manager
Posted 1 hour ago
About the role
- Operations & Performance Manager overseeing Road User Charging operations, ensuring effective management of services and enhancing performance in London. Leading teams and engaging with stakeholders effectively.
Responsibilities
- Manage all services and suppliers including contracts, agreements and services levels
- Oversee a broad portfolio of operational and technical services, including enforcement and debt recovery
- Monitor and manage on street infrastructure using analytics
- Build strong operational relationships with customers and stakeholders, resolving concerns
- Lead effective communication and engagement with suppliers, delivery partners, and stakeholders
- Recruit, lead and develop the team ensuring clarity of accountabilities
- Support budget management and financial decision making for RUC’s P&L
- Deputise for senior managers supporting management regimes and chairing meetings
Requirements
- Effective decision maker with strong influencing, negotiation and networking skills (Essential)
- Ability to think and operate strategically including the ability to drive performance from data and customer feedback (Essential)
- Work effectively with IT based operational systems and technologies (Essential)
- Excellent oral and written communication skills, including delivering presentations and complex information (Essential)
- Proven ability to lead and motivate experience professionals to achieve high quality results (Essential)
- Management and organisational skills including high level decision making and creative thinking (Essential)
- Ability to build and maintain a useful network of contacts and relationships (Essential)
- Knowledge of working within a legal framework, with the ability to interpret legislation (Essential)
- Experience and success in managing outsourced contracts delivering customer-focused operational services (Essential)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Apprentice supporting F&I Claims Shared Services Team at Zurich North America. Engaging in customer communications, processing claims, and administrative support in a paid position.
Operations Process Leader coordinating a warehouse team for courier shipments at Allegro. Responsibilities include sorting, processing damaged shipments, and reporting to the manager.
Center Operations Specialist executing operational procedures and providing customer service for USO Centers. Managing programs, events, and resources for service members and their families.
IT Operations Engineer providing advanced technical support for enterprise infrastructure. Mentor L1 engineers and ensure high availability in a global 24x7 environment.
Manage daily operations of GGA's Travel Assistance department. Ensure quality service and effective staff management within a team of 30+ employees in Pembroke Pines, FL.
Plant Operations Trainee developing knowledge of plant operations and safety standards at Airgas locations. Completing a comprehensive training program in Nashville, TN and Evansville, IN.
Assistant commercial managing client operations and administrative tasks in a mobile sanitation company. Involved in customer relations and database management.
Growth & Marketing Operations Manager for Optimile & Mobiflow driving the entire revenue engine. Combining marketing strategy and technical execution for sustainable growth and innovation.
Head of Full Service Operations leading a field team to enhance service quality and drive marketplace transition at Lancaster Puppies. Managing operations across Pennsylvania and Ohio.