Customer Service and Sales Consultant helping customers with health cover at Medibank. Engage with local communities and support customers across multiple channels with flexibility.
Responsibilities
Help customers choose the right health cover and services.
Support them across multiple channels – in-store, over the phone, online, and in the community.
Build lasting relationships and trust through personalised conversations.
Solve everyday challenges and share ideas to improve how we work.
Part of geographically based, cross-functional teams.
Requirements
You don’t need health insurance experience – we’ll teach you that.
Skills in customer service, sales, health, retail, or community engagement.
Great at building rapport and explaining things clearly.
Comfortable using technology and learning new systems.
A team player who is adaptable and proactive.
Detail-focused and committed to protecting customer privacy.
Benefits
Flexibility: Work in-store, from home, and out in the community.
Health & Wellbeing: WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching, and more.
Subsidised private health insurance and fully subsidised Healthy Living Extras.
Good Health Day – an extra day off each year to recharge.
Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
Leave for life’s moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.
Growth & Development: Career pathways, learning programs, and opportunities to innovate.
Inclusive culture: Seven Employee Networks supporting diversity and belonging.
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