Hybrid Senior Technical Services Manager – LATAM

Posted last week

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About the role

  • Technical Services Senior Manager leading LATAM technical support operations for Johnson & Johnson. Driving strategy and execution in healthcare innovation across the region.

Responsibilities

  • Develop and execute the LATAM technical services strategy, aligned with global priorities and local market needs.
  • Lead and inspire regional technical teams, promoting high performance, engagement, and professional development.
  • Establish operational standards, KPIs, and processes to ensure consistency and service excellence across the region.
  • Oversee end-to-end technical support, including installation, maintenance, depot repair, remote troubleshooting, and onsite support.
  • Ensure operational efficiency through process optimization, automation, and adoption of best practices.
  • Monitor service-level performance (SLAs), response times, and customer satisfaction metrics.
  • Build strong partnerships with internal functions such as Commercial, Quality and Supply Chain.
  • Act as a technical subject-matter expert in strategic decision-making, risk assessments, and cross-functional initiatives.
  • Lead, coach, and develop technical teams across multiple countries.
  • Promote a culture of safety, compliance, and operational excellence.

Requirements

  • Bachelor’s degree in engineering or related fields.
  • Minimum 7 years professional experience in Technical Services or similar areas.
  • Proven leadership experience managing multicultural and regional teams.
  • Strong knowledge of operational processes, KPIs, performance metrics, and continuous improvement tools.
  • Fluent English.
  • Spanish / Portuguese is desirable (at least one required)

Benefits

  • Inclusive work environment
  • Professional development opportunities

Job title

Senior Technical Services Manager – LATAM

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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