Technical Services Senior Manager leading LATAM technical support operations for Johnson & Johnson. Driving strategy and execution in healthcare innovation across the region.
Responsibilities
Develop and execute the LATAM technical services strategy, aligned with global priorities and local market needs.
Lead and inspire regional technical teams, promoting high performance, engagement, and professional development.
Establish operational standards, KPIs, and processes to ensure consistency and service excellence across the region.
Oversee end-to-end technical support, including installation, maintenance, depot repair, remote troubleshooting, and onsite support.
Ensure operational efficiency through process optimization, automation, and adoption of best practices.
Monitor service-level performance (SLAs), response times, and customer satisfaction metrics.
Build strong partnerships with internal functions such as Commercial, Quality and Supply Chain.
Act as a technical subject-matter expert in strategic decision-making, risk assessments, and cross-functional initiatives.
Lead, coach, and develop technical teams across multiple countries.
Promote a culture of safety, compliance, and operational excellence.
Requirements
Bachelor’s degree in engineering or related fields.
Minimum 7 years professional experience in Technical Services or similar areas.
Proven leadership experience managing multicultural and regional teams.
Strong knowledge of operational processes, KPIs, performance metrics, and continuous improvement tools.
Fluent English.
Spanish / Portuguese is desirable (at least one required)
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