Hybrid Senior Manager, Facilities Management Services

Posted 2 months ago

Apply now

About the role

  • Sr. Manager, Facilities Management overseeing FM services for Johnson & Johnson across North America. Managing service providers and ensuring compliance with safety, security, and contractual responsibilities.

Responsibilities

  • Manage retained (non-IFM) site services across sites and manage relationship with service provider(s) for out-tasked services, in partnership with Services Strategy and Governance Regional Leader
  • Serve as FM primary point of contact to service provider(s) in region and develop professional and technical relationships with service providers to ensure appropriate delivery of contracted services
  • Partner with FM COE and SSG to prepare detailed specifications for tendering and operational processes and support the negotiation and contract award processes including the definition and management of contracts through all stages
  • Monitor service provider activity to ensure contracted responsibilities are fully in line with agreed SLAs and KPIs
  • Monitor service provider compliance with security, safety, and environmental requirements to ensure they are fully in line with SLA's and KPI's
  • Develop and deliver applicable training material for J&J programs using appropriate tools and processes to support supplier partnerships
  • Partner with Business Operations to support annual business plan development activities including operating expense, and capital requirements
  • Monitor contract budget vs. actuals, identify anomalies, and resolve disputes with the support of appropriate governance programs, FM leads, vendor, and Business Operations
  • Partner with regional SSG to prepare detailed specifications for tendering, operational processes negotiation support, and contract award processes
  • Identify resource strategies as appropriate, balancing requirements of outsourced service providers and contracted employees while considering all employment legislation and J&J Credo values
  • Partner with SSG to execute supplier governance strategy in region including service change management processes
  • Provide leadership / support to sites for contractor governance, performance management, and continuous improvement
  • Execute site classification tool to define site amenities and service levels

Requirements

  • Minimum 8 years facilities management experience or CRE (Corporate Real Estate)
  • Proven experience developing and leading facilities project programs
  • Solid understanding of site services including catering, security, cleaning, etc.
  • Problem solving ability and ability to take ownership of projects and initiatives
  • Ability to work strategically while maintaining a tactical / operational focus
  • Ability to work independently and as part of a multi-national team
  • Adherence to safety and hygiene standards
  • Computer skills, including working knowledge of MS Office Suite
  • Bachelor's degree or equivalent is required. Focus degree in engineering, business administration, procurement, or similar is required.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities

Job title

Senior Manager, Facilities Management Services

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job