Systems Analyst improving workflow and operational efficiency through analysis and development tasks at U.S. Bank. Collaborating with management and technical resources to implement changes and enhancements.
About the role
- Provide Tier I & Tier II technical support for Smucker's IS Support Services team in Orrville, OH. Assist users with mobile devices, Microsoft O365, desktop OS, and software applications.
Responsibilities
- Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets)
- Provide Tier I & Tier II support for Microsoft O365, desktop operating systems and software to end-users.
- Image, configure and deploy PCs in an enterprise environment.
- Deploy and repair local and network printers.
- Install and configure software applications.
- Answer Calls/Emails/Chats via contact center.
- Provide after-hours support as needed.
- Document (create/update) Standard Operating Procedures (SOP’s).
Requirements
- Internship or at least 1 year in a Help Desk or support position
- Strong people skills and an aptitude for problem solving
- Strong customer service skills
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues
- Ability to adhere to a schedule of customer appointments
- Team player
- Skilled in Microsoft Office Applications
- Exceptional communication, professionalism, and customer‑facing poise when supporting high‑visibility users
- Additional skills: Bachelor’s degree, Knowledge of the ServiceNow Platform, Familiarity with Intune, Familiarity with Windows Autopilot workflows, Familiarity with Splunk, Skilled in Active Directory, PowerShell Basics
Benefits
- Total Rewards benefits
- Continuous opportunities to learn, grow and develop
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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