Analista de Pós - Venda managing customer relationships and driving business growth at CIGAM. Focused on retention, upsell opportunities, and executing commercial negotiations with clients.
About the role
- Employee Listening Analyst collaborating on HP’s employee listening programs and strengthening a culture of feedback. Analyzing employee feedback and delivering actionable insights supporting high-performing organizational improvement.
Responsibilities
- Partner with the Senior Director of People Insights and cross-functional teams to shape employee listening programs.
- Administer enterprise-wide listening programs including census, pulse, and lifecycle surveys.
- Stay current with emerging industry trends and best practices, evolving the listening strategy accordingly.
- Design, program, administer, and analyze surveys and other feedback mechanisms.
- Scale qualitative research approaches (focus groups, interviews) and partner on deep-dive sentiment projects.
- Serve as primary internal expert on survey platforms and product technical specifications.
- Analyze employee feedback, identify trends, and create dashboards, reports, and presentations for stakeholders.
- Translate insights into actionable recommendations, partnering with the Program Manager and business leaders to drive change and measure impact.
- Coordinate with teams across the People Organization and other functions to define sentiment measurement objectives.
Requirements
- 7+ years of experience in employee listening, people analytics, or quantitative HR functions
- Proven track record in supporting large-scale employee listening programs in complex, matrixed organizations.
- Master’s degree in Industrial/Organizational Psychology or a related field; PhD preferred.
- Deep technical expertise in survey and qualitative research methodologies, psychometrics, and construct/content validation.
- Proficiency in survey platforms (Glint, Qualtrics) and analytics/BI tools (PowerBI, Databricks, Python); experience with R, or similar.
- Experience using Natural Language Processing for qualitative survey analysis is a plus.
- Strong business acumen, user-centric approach, and consulting skills to influence leaders across the organization.
- Exceptional communication skills across technical and non-technical teams and all levels of seniority.
- Demonstrated success in stakeholder management, executive influence, and partnership.
- Experience designing culturally sensitive listening strategies for global, diverse populations.
- Highly adaptable, comfortable navigating ambiguity and change, with excellent organizational and project management skills.
- Sound judgment and discretion in handling confidential information, and deep understanding of data privacy principles.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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