Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Product Lead for digital assets at Jiko, focusing on institutional-grade settlement capabilities. Engage customers, define product roadmaps, and serve as a subject matter expert in the fintech space.
Responsibilities
- Engage directly with customers and partners to gather feedback, understand their workflows, operational challenges, and integration requirements, present new/candidate features, and translate insights into the prioritized backlog.
- Collaborate with Sales and Client Success to articulate product value to institutional customers.
- Attend conferences, speaking engagements, and sales events to present and showcase Jiko’s product offerings.
- Serve as the internal subject matter expert on how digital asset firms manage post-trade settlement, treasury movements, and counterparty risk/controls.
- Define the product roadmap for digital asset customers based on customer input, internal stakeholders, competitive offerings, evolving market, and user data.
- Continuously improve the customer experience and UX, focusing on the unique needs of institutional digital asset users.
Requirements
- 5+ years of experience in product, operations, or market infrastructure roles in the digital assets industry.
- Demonstrated expertise in institutional digital asset settlement workflows, including wallet and custody models (segregated vs omnibus), blockchain protocols, stablecoin-based settlement, on/off-ramp mechanics, treasury and liquidity operations.
- Strong understanding of regulated financial environments and financial infrastructure for both investment and payment workflows.
- Excellent communication, interpersonal, and presentation skills; comfortable engaging with both customers and internal teams.
- Has experience presenting in front of a live audience.
- Data-driven mindset and ability to prioritize, eliminate ambiguity, and drive complex initiatives to completion.
Benefits
- Jiko is working to build a more inclusive economy where our customers have equal access to opportunity.
- Environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
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