Hybrid Senior Account Manager, Mandarin Speaker

at Jellyfish

• Job title: Senior Account Manager, Mandarin Speaker
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Singapore

About the role

• Senior Account Manager at Jellyfish managing client relationships and driving business growth. Fostering collaboration and mentoring junior team members in a hybrid workspace.

Responsibilities

• Managing client relationships, serving as the primary point of contact for Enterprise clients or as the client lead for Scale accounts.
• Driving account growth by identifying opportunities for new products, services, or initiatives, and aligning Jellyfish's solutions with client business objectives.
• Ensuring operational excellence through effective project management, timely deliverables, and maintaining client health metrics.
• Mentoring junior team members and contributing to the development of best-in-class client management practices.
• Collaborating with cross-functional teams to ensure seamless project execution and fostering a culture of innovation.
• Maintaining accurate client data in Salesforce and producing well-articulated briefs aligned with client goals.
• Staying current with industry trends and acting as a trusted advisor to clients, promoting Jellyfish as a forward-thinking partner.

Requirements

• 4+ years of experience in Account/Client Management in an agency space, working with B2B clients.
• Bilingual proficiency in English and Mandarin/traditional Chinese.
• Excellent communication and presentation skills, with the ability to deliver clear, persuasive recommendations to clients and internal teams.
• Strong understanding of Google Marketing Platform tools: DV360, SA360, Google Ads, and GA360 – from a strategic and planning perspective.
• Translate client objectives into clear media briefs for activation teams across GMP platforms (DV360, SA360, Google Ads, GA360) and social media channels.
• Strong analytical skills, including proficiency in using platforms like Google Analytics to optimise client outcomes and ROI.
• Strategic thinking and proactive problem-solving abilities, with a focus on anticipating client needs and driving results.
• Proven leadership experience, including mentoring junior team members and managing cross-functional teams.
• Exceptional attention to detail and commitment to producing high-quality work.
• Business acumen to align solutions with client objectives and drive account growth.
• Provide strategic guidance to clients on the use of programmatic, search, analytics, and social media advertising, leveraging a solid understanding of these platforms.
• Client-centric mindset with a proactive approach to providing solutions.
• Strong sense of ownership and accountability.
• Ability to identify potential obstacles and develop actionable solutions.

Benefits

• You'll be eligible to join our discretionary annual bonus scheme.
• Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
• Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.