Technical Support Analyst ensuring IT systems functionality while enhancing user experience through quality support. Responsibilities include user training and technical issue resolution.
About the role
- Technical Support Engineer for radiology networks in DACH region. Responsible for troubleshooting technical issues and ensuring system stability.
Responsibilities
- Act as the primary technical support contact for clinics, radiology departments, and hospital IT teams
- Deliver remote troubleshooting, analysis, and resolution for production issues, ensuring uptime and performance while maintaining customer SLAs
- Provide structured case management aligned with escalation and incident processes used in enterprise healthcare environments
- Troubleshoot interoperability across RIS, PACS, EHR, and clinical applications
- Investigate HL7 v2.x, DICOM workflows, FHIR APIs, and REST-based integrations
- Configure and validate data mapping and transmission across systems
- Analyze logs, config files, and network behavior to diagnose stability issues
- Troubleshoot TCP/IP, DNS, routing, and firewalls in Windows/Linux environments
- Work with Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)
- Manage cases aligned with enterprise SLAs and escalation processes
- Contribute to upgrades, release validation, and on-call/weekend coverage
- Maintain SOPs and knowledge base articles for repeatable troubleshooting
Requirements
- First experience in healthcare IT or application support, ideally with RIS/PACS platforms
- Hands-on experience with HL7 v2.x, DICOM, and FHIR/REST-based healthcare interoperability
- Linux & Windows troubleshooting; basic database querying (MSSQL/MySQL)
- Networking fundamentals and protocol-level diagnostics; cloud exposure (AWS/GCP/Azure)
- Familiarity with containerized environments, such as Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)
- Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCP
- Professional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plus
Benefits
- We're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join
- You'll be joining a highly skilled, international team spread across multiple regions, made up of people who are invested in doing great work and in each other's success
- Flexible working hours and up to 100% remote work within Germany
- A competitive compensation and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Intern supporting technical assistance at Unodata, learning from an experienced team to develop IT skills.
Technical Support Analyst providing customer assistance and ensuring system security for Unodata. Responsible for onboarding clients and troubleshooting technical issues.
IT Customer Support Analyst providing technical support and solutions for desktop applications in Las Vegas. Engaging with employees and users for effective IT service delivery and problem resolution.
Corporate Finance Technical Analyst supporting Navient’s asset‑backed securitization program. Preparing datasets, validating models, and collaborating with cross - functional teams.
IT Support Analyst at Verithus providing user support and monitoring systems for compliance with LGPD. Responsible for identifying issues and proposing solutions.
Technical support role for Kienzle Automotive, addressing hardware and software issues in vehicle technology. Involves customer support, training, and process improvement.
Technical Support Engineer engaging with customers to resolve cloud platform issues. Collaborating with R&D teams in Rotterdam while supporting customer success.
Technical Support & Installation Engineer specializing in installation and technical support for lift technology. Working with Syntium products and providing customer assistance across the UK.
Engineer providing advanced support for video distribution platforms at Consort Group. Responsible for operational conditions and technical support in audiovisual environment.