Product Designer focused on enhancing user discoveries and onboarding at Aircall, an AI - powered customer communications platform. Innovating AI experiences and guiding the design team with new tools.
About the role
- Founding Product Designer shaping user experience across JAAQ's platform. Leading design and research efforts for mental health and wellness technology.
Responsibilities
- Lead discovery and research: design research plans, run interviews, test prototypes, and drive insights that shape product direction.
- Design end-to-end experiences: craft flows, wireframes, and high-fidelity prototypes across web, app, SDK, and dashboard surfaces.
- Create scalable systems: build a unified design system and component library used across multiple JAAQ products.
- Define structure and patterns: own IA, navigation, and cross-product interaction patterns that make JAAQ feel coherent and intuitive.
- Translate complexity into clarity: work with AI and clinical teams to turn sensitive and technically complex concepts into experiences that feel safe, human, and empowering.
- Shape how design leads at JAAQ: run workshops, facilitate alignment, and ensure insights and user value sit at the centre of our roadmap.
- Collaborate with senior leadership in Technology, Sales, Marketing: contribute to strategic discussions that influence our Company strategy & Product roadmap.
Requirements
- 5+ years of hands-on UX design and research experience across SaaS, platforms, or data-rich products.
- Strong end-to-end product design skills — from discovery to high-fidelity prototypes.
- Experience building reusable systems, component libraries, or SDKs.
- A passion for designing safe, ethical, explainable AI experiences.
- Confidence operating autonomously in early-stage environments — you bring structure, not wait for it.
- A collaborative, communicative approach that aligns Product, Engineering, Content, and Clinical teams.
Benefits
- Private Medical Healthcare
- Gym Membership
- Professional Development Budget
- Breather Days (for when you need to take time out at short notice to rest and recoup)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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