Executivo de Contas responsible for managing client relationships focusing on retention and expansion for Ituran. Leading business reviews and proposing customized solutions in fleet management tech.
Responsibilities
Manage the portfolio of active clients with a focus on relationship building, retention, and account expansion;
Conduct periodic business review meetings to identify upsell and cross-sell opportunities;
Map stakeholders and client needs to propose customized solutions;
Act in a consultative manner, ensuring the best possible customer experience and satisfaction with contracted products and services;
Keep CRM records up to date and report performance indicators;
Collaborate with internal teams to ensure delivery of value to the client;
Anticipate churn risks and propose corrective actions;
Meet growth targets for the client base and relationship KPIs.
Requirements
High school diploma;
Intermediate Excel skills;
Experience in B2B customer service and relationship management;
Knowledge of technologies for monitoring, tracking, and vehicle fleet management;
Category B driver’s license and availability to travel throughout Brazil;
Desired:
Experience working with fleet customers.
Benefits
Competitive salary
Meal or food allowance
Transportation allowance
Medical insurance (private room hospital accommodation)
Healthtech platform - Dr. Alper
Dental plan
Pharmacy assistance
TotalPass: gym network partnership
Study assistance (subject to eligibility rules)
Career development opportunities: online learning and corporate education programs
Partnerships with educational institutions offering course discounts
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