Hybrid Operations Technician

at itm8

• Job title: Operations Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Prague, Czech

About the role

• IT Operations Technician handling monitoring and stability of IT infrastructure for itm8. Collaborating with teams to ensure 24/7 operations and incident management.

Responsibilities

• As an IT Operations Technician, you will be the first line of defense in our IT operations team, responsible for monitoring and reacting to alerts to ensure the stability and performance of our internal and customer’s IT infrastructure.
• Actively monitor IT systems, networks, and applications using established monitoring tools.
• Respond promptly to monitoring alerts, ensuring issues are identified and addressed in a timely manner.
• Resolve technical issues from start to finish, supported by our large knowledge bank within the team.
• Escalate incidents to second-level support or other appropriate teams when necessary.
• Maintain clear and accurate communication with team members and customers during incident resolution.
• Log all actions taken during incident management in a detailed and accurate manner.
• Work on a rotational shift basis, including nights, weekends, and public holidays to ensure 24/7 coverage.

Requirements

• Previous experience in an IT support, service desk or operations role is preferred.
• Understanding of IT systems, networks, and applications.
• Familiarity with monitoring tools is a plus.
• Strong analytical and troubleshooting skills.
• Ability to work effectively within a team and independently.
• Willingness to work non-standard hours, including nights, weekends, and public holidays.
• Knowledge of Windows Server administration, and in particular the associated roles.
• Understanding of how to uncover a problem so that troubleshooting and possible escalation is done optimally.
• Fluency in written and spoken English.
• Understanding of Networking, IIS, DHCP, Backups, Certificate infrastructure is an advantage.

Benefits

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
• Flexible working hours.
• Hybrid working model with no mandatory number days in the office.
• Monthly pension insurance contribution of 3% of gross pay.
• Meal vouchers fully covered by the employer (CZK 110 per voucher).
• Cafeteria flexible spending account with an annual contribution of CZK 18,000.
• Language lessons in Czech, Danish and English funded by the company.
• Company-provided Lenovo laptop and iPhone with unlimited data.
• Option to secure a Multisport card.
• Referral bonus for recommending a new colleague CZK 50,000.
• Annual flu vaccination for free.
• Company assistance with TAX authorities, when needed.
• Opportunities for professional and personal growth.
• Social events like company parties, regular company bars during the year.
• Weekly breakfast.
• An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table and massage chair.