Pflegefachkraft providing professional care for residents with dementia at Domicil's facilities. Join a supportive team focusing on structured and empathetic caregiving.
About the role
- Director of New Business Implementations at VitalChart overseeing successful onboarding of healthcare clients. Ensuring ROI compliance and delivering implementations on time and within scope.
Responsibilities
- Own end-to-end implementation of new ROI business, from contract handoff through go-live and post-implementation stabilization.
- Develop and execute standardized implementation frameworks, timelines, and deliverables.
- Establish clear go-live criteria, transition plans, and handoff processes to operations.
- Proactively identify risks, dependencies, and gaps; drive mitigation strategies.
- Serve as the executive implementation lead and escalation point for new ROI clients.
- Build trusted relationships with client leadership, HIM, Legal, Compliance, IT, and Revenue Cycle stakeholders.
- Facilitate implementation governance, status reporting, and executive updates.
- Ensure client expectations are clearly defined, documented, and met.
- Partner closely with Sales, Client Success, Operations, IT, Training, Compliance, and Workforce Management.
- Ensure staffing models, hiring plans, and training schedules align with implementation timelines.
- Oversee data migration, fax/portal conversions, and legacy vendor transitions as applicable.
- Confirm staffing, training, SOPs, and tools are fully in place prior to go-live.
- Lead go-live execution, hypercare, and stabilization periods.
- Capture lessons learned and continuously improve implementation processes.
- Lead and develop an implementation team, including managers and project resources.
- Track implementation KPIs (timeline adherence, readiness, client satisfaction, issue resolution).
Requirements
- Bachelor’s degree required; healthcare, business, or related field preferred.
- 8+ years of healthcare operations experience, with significant focus on Release of Information (ROI), HIM, or medical records.
- 5+ years leading large-scale implementations, transitions, or go-lives.
- Proven experience managing cross-functional teams and complex client implementations.
- Strong understanding of ROI workflows, compliance, and regulatory requirements.
- Exceptional communication, executive presence, and client-facing skills.
- Demonstrated ability to manage ambiguity, tight timelines, and high-visibility projects.
- Preferred: Experience implementing ROI services within large health systems or IDNs.
- PMP or formal project management certification.
- Experience with ROI technology platforms, portals, and workflow automation.
- Change management or operational transformation experience.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Pflegefachkraft responsible for professional care, documentation, and resident support in a dementia care setting. Join a dedicated team at Domicil with structured onboarding and training opportunities.
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