Analyst participating in operational team at Axos Clearing. Supporting clients by performing diverse tasks in a professional environment.
FB
Onsite Wire Operations Supervisor
Posted 5 hours ago
About the role
- Wire Operations Supervisor supporting the Wire Operations Manager. Ensuring effective daily operations in processing domestic and international wire transfers.
Responsibilities
- Direct supervision, development, and evaluation of the Wire Staff
- Actively develops and mentors staff consistently by training and establishing performance plans for employees
- Exhibits strong leadership skills
- Adheres to the Bank’s policies by fairly enforcing procedures
- Regularly coaches employees
- Identifies strengths and weaknesses of employees and effectively writes performance evaluations
- Delivers disciplinary action as needed
- Conducts and documents staff meetings
- Assists the Wire Operations Manager in controlling the department’s expenses
- Monitor and maintain time clock entries for department staff
- Demonstrates high standards of professional conduct
- Ensures timely and accurate processing of domestic and international wires
- Responsible for detecting and preventing fraudulent wire transactions through daily wire transaction review
- Resolves and manages all levels of complex matters in the areas of client transaction activity and employee handling of transactions
- Assist clients with inquiries and issues, complying with Bank regulations and policies
- Ensure that internal controls for processing wire transfers are maintained on an ongoing basis
- Support wire operations functions, by processing domestic and international wire transfers
- Authenticate wire requests by validating the identity of the initiating customer and confirming wire transfer specifics with an authorized representative of the account
- Perform callback verification with customers
- Responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures
- Works closely with Wire Operations Manager and Operations Administration to identify and implement effective solutions to problems or concerns
- Collaborates with the Wire Operations Manager in the preparation, accuracy and timely transmittal of all reports required by the Bank and/or regulatory agencies related to client service and wire operations
- Co-manages the audit process over wires with internal auditors, external financial auditors and regulatory examiners
- Assist with all fraud investigations which include but are not limited to investigations, creating, responding, managing fraud claims and assist in all recovery efforts
- Must communicate actions taken with fraud incidents and report to OAD, branch and Fraud Department with resolution
- Assist OLB clients with wire concerns, wire formatting and/or escalation of issues experienced while using the online banking platform
- Co-manages the updating, coordinating and evaluating the Business Continuity Plan for Wire Transfers
- Co-manages vendor relationships, addresses servicing issues and assists in resolving any vendor issues as needed
- Develops and maintains relationships with vendors to ensure that the Bank’s service level to its clients is being maintained
- Ability to generate reports as needed for management
- Analyze wire transaction statistics and report to management
- Maintains a moderate to high level of understanding of all the wire-related systems’ capabilities
- Develops and maintains relationships with our VIP and high wire volume clients to ensure their needs are being met to the highest standards
- Formulate, define and implement improvements to business processes and operations to solve problems and enhance productivity/effectiveness
- Comply with federal & state, internal regulations and bank security guidelines and procedures.
Requirements
- High School Diploma or equivalent required
- Bachelor’s degree in Accounting, Finance or related discipline is preferred but not required
- One to two years of banking operations experience
- Intermediate computer-skills—including moderate skills with spreadsheet and advanced skills with software/applications
- Excellent analytical and verbal/written communication skills
- Excellent problem-solving and decision-making abilities
- Experience with PayPlus, Convera (Global Pay), Nice Actimize (Guardian’s FraudMap), Laserfiche, and Jack Henry’s Silverlake.
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