Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Customer Success Manager managing enterprise accounts for AI-powered IT platform. Building relationships, driving product adoption and identifying expansion opportunities with strategic customers.
Responsibilities
- Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)
- Build and maintain relationships with executive stakeholders and decision-makers
- Develop tailored success plans tied to customer business objectives
- Lead onboarding, enablement, and executive business reviews (EBRs)
- Drive product adoption and measurable ROI across complex organizations
- Identify and drive expansion opportunities in partnership with Sales
- Navigate multi-stakeholder environments and complex account structures
- Advocate for customers internally and influence product direction
Requirements
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
- Proven ability to build executive relationships and drive strategic conversations
- Strong business acumen and consultative approach
- Excellent communication and presentation skills
- Experience working cross-functionally in complex environments
Benefits
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% individual and dependent medical + dental + vision coverage
- 401(K) with a 4% company match
- 20 days PTO
- Iru Wellness Week the first week in July
- Equity for full-time employees
- In-office lunch stipend provided
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health mental health benefits for individuals and dependents
- Fertility benefits
- Working Advantage employee discounts
- Onsite fitness center
- Free parking
- Exciting opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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