Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI-powered platform. Leading onboarding and customer engagement in a hybrid role.
Responsibilities
- Manage a high-volume portfolio (150+ commercial customers) with a focus on scale and efficiency
- Drive onboarding, adoption, retention, and expansion across your book of business
- Develop repeatable success plans tailored to customer segments
- Lead training sessions, webinars, and business reviews to demonstrate value
- Monitor product usage and proactively engage customers to improve outcomes
- Identify expansion opportunities and partner with Sales to drive growth
- Act as the voice of the customer, sharing feedback with Product and internal teams
- Collaborate cross-functionally to deliver a seamless customer experience
Requirements
- 1–3+ years of customer-facing experience in SaaS or a high-growth environment
- Experience managing a high-volume book of business (ARR ~$2M–$5M)
- Strong ability to prioritize, multitask, and operate efficiently at scale
- Excellent communication and presentation skills
- Experience with tools like HubSpot, Zendesk, Jira, or similar
- Customer-first mindset with a focus on driving outcomes and retention
Benefits
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% individual and dependent medical + dental + vision coverage
- 401(K) with a 4% company match
- 20 days PTO
- Iru Wellness Week the first week in July
- Equity for full-time employees
- In-office lunch stipend provided
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health mental health benefits for individuals and dependents
- Fertility benefits
- Working Advantage employee discounts
- Onsite fitness center
- Free parking
- Exciting opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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