Vendor Operations Manager coordinating vendor management processes for clinical research services at IQVIA. Partnering across departments to ensure compliant and efficient vendor operations.
Responsibilities
Coordinate vendor sourcing, intake, qualification, onboarding, and offboarding in line with IQVIA policies and timelines
Partner with Procurement, Legal, Finance, Quality, and Information Security to support contracting and risk review
Support the vendor contracting lifecycle, including MSAs, SOWs, amendments, and renewals
Coordinate payment setup, purchase orders, invoicing, and payment remittance, resolving issues and exceptions as needed
Maintain accurate vendor records, documentation, and tracking to ensure audit readiness
Provide guidance to delivery teams on vendor governance, compliance, and escalation paths
Identify opportunities to simplify and standardize vendor processes to improve efficiency and reduce risk
Perform regular vendor portfolio reviews to support portfolio optimization in the form of cost savings and use of internal products and services when available
Provide cross-coverage for other Vendor Managers across PACT
Requirements
Experience supporting end-to-end vendor management, including sourcing, onboarding, contracting coordination, payment setup and remittance, governance, and relationship management
Ability to partner effectively with Procurement, Legal, Finance, and Quality teams
Strong organizational skills with attention to compliance, documentation, and detail while driving tasks and initiatives to closure
Clear communicator able to manage multiple priorities in a global environment
Strong knowledge of Microsoft Office and other data capture and compilation tools
Excellent written and verbal communication skills
Strong critical thinking and analytical skills
Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
Ability to successfully and quickly grasp, understand and apply various analysis techniques and methodologies
Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management members
Experience in clinical research, life sciences, or healthcare (preferred)
Familiarity with vendor management or procurement systems (e.g., Aravo, Coupa, SAP, CLM tools) (preferred)
Experience supporting audits or inspection‑ready documentation (preferred)
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