Client Service Associate managing connections between clients and market experts in a leading insights firm. Engaging in research, negotiation, and facilitating expert connections within a dynamic environment.
About the role
- Senior Client Service Manager at IQVIA focusing on operational execution and client relationship management. Collaborating with sales and delivery teams to ensure client satisfaction across pharmaceutical accounts.
Responsibilities
- Partner with the Account sales community to support account planning, pipeline management, and sales strategy execution
- Contribute to the development of proposals, pricing models, and client presentations by gathering insights, data, and delivery inputs
- Track renewal cycles and potential new opportunities, supporting pre-sales coordination and proposal development
- Provide operational and commercial insights to inform go-to-market strategies and account growth initiatives
- Help ensure alignment between sales strategy and delivery execution, fostering seamless client handoffs and consistent messaging
- Serve as a key point of contact with non-executive clients
- Build and maintain relationships with key client business stakeholders
- Support in maintaining executive-level visibility by preparing reports, updates, and business reviews
- Coordinate client communications, ensuring timely responses to operational inquiries and information requests
- Serve as a reliable, day-to-day contact for client stakeholders on contract, billing, and operational matters
- Oversee contract and commercial governance across Master Service Agreements, Service Level Agreements, Third Party Agreements, and amendments, coordinating with Legal, Finance, and Delivery teams
- Track and analyze key account performance indicators, revenue trends, and forecasts to support business reviews and strategic decision-making
- Prepare materials for quarterly business reviews (QBRs) and client meetings, highlighting performance, progress, and opportunities
- Monitor pricing models, rate cards, and revenue mechanics to ensure billing accuracy, margin integrity, and compliance with client agreements
- Ensure CRM, forecasting, and pipeline data accuracy in alignment with internal governance and reporting standards
- Collaborate with Sales, Finance, Legal, and Delivery teams to improve workflows, resolve billing or contract issues, and enhance overall account operations
- Identify and drive opportunities to streamline account processes, strengthen commercial rigor, and elevate the client experience
- Lead coordination across account teams and contribute to the development of Large Pharma account strategies and growth initiatives
- Mentor junior account staff and drive consistent, high-quality account operations and client engagement.
Requirements
- Bachelor’s degree in Life Sciences, Business Administration, or related field; advanced degree preferred
- 7+ years of experience in account management, client operations, or business development within the pharmaceutical, life sciences, or healthcare sector
- Proven ability to manage contracting processes and client procurement relationships
- Strong analytical, organizational, and problem-solving skills with attention to detail
- Excellent communication, interpersonal, and relationship-building capabilities
- Proficiency with CRM platforms (e.g., Salesforce) and financial tracking tools
- Comfortable working in a matrixed, fast-paced environment with multiple internal and external stakeholders
- Strong PowerPoint and Excel skills, with the ability to synthesize data into actionable insights.
Benefits
- Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered
- range of health and welfare and/or other benefits
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