Hybrid Coordinator, Global Field Investigations, Quality Assurance

at IP House

• Job title: Coordinator, Global Field Investigations, Quality Assurance
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: ZAR 46,000 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Coordinator managing quality assurance for field investigative reports at IP House. Responsible for delivering high-quality insights and supporting investigative teams.

Responsibilities

• Create and manage a repository of field investigation report templates.
• Facilitate the delivery of high-quality reports by providing field investigators support with formatting, proofreading, and other activities that promote clarity, consistency, and professional excellence.
• Facilitate the intake and triage of reports from field investigators, ensuring accuracy, consistency and completeness in reporting to meet client needs and deadlines.
• Where appropriate, prepare and draft high-quality field investigation reports based on field investigator notes, evidence, and related materials.
• Support the Manager, Global Field Investigations aligning assignments with client goals, team capacity, and shifting priorities.
• Work closely with the Manager, Global Field Investigations, Associate Directors and field investigators to provide high-quality reports and suggest further investigative ‘next steps’ in an investigation.
• Represent Global Field Investigations in relevant internal operational meetings, advocating for the team’s priorities and communicating updates and action items.
• Systematically gather feedback from team members and cross-functional stakeholders to continuously refine operational processes and provide tailored support.
• Support the team with essential investigative and evidence-gathering activities.

Requirements

• Minimum of 2 years of experience in a coordinator, operations, or project support role.
• Exceptional organizational skills, with a proven ability to manage competing tasks and deadlines.
• Excellent written and verbal communication skills in English.
• Proficiency in additional languages is highly valued.
• Experience supporting teams and stakeholders across multiple countries and time zones.
• Ability to work autonomously and collaboratively, balancing independent initiative with appropriate judgment on when to escalate.
• Integrity, discretion, and a commitment to the ethical handling of sensitive information.
• Willingness and ability to adjust working hours on occasion to participate in or support international meetings.

Benefits

• Flexible work environment
• Comprehensive benefits package to support health, well-being, and financial security.