Hybrid Product Quality Engineer

at OpenAI

• Job title: Product Quality Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $123,000 - $285,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Assembly
• Location requirements: Hybrid, San Francisco, United States

About the role

• Product Quality Engineer at OpenAI ensuring quality and reliability in AI supercomputer hardware systems. Collaborating with diverse stakeholders to drive product success from concept to launch.

Responsibilities

• In this role, you’ll be responsible for defining product quality and reliability targets and driving initiatives to ensure product success from concept to launch.
• Lead and develop the overall product quality and reliability strategy and process for next-gen AI hardware system development, you will have the opportunity to work with a wide range of stakeholders, from design engineering and operations teams, TPMs and external industry vendors and partners to ensure that all products are developed and delivered on time and to the highest quality standards.
• Lead the team to establish NPI product quality control process, define reliability qualification strategy, define clear milestones and deliverables, drive internal process improvements across multiple teams and functions.
• Drive the design and execution of comprehensive quality and reliability assurance plans, testing protocols, and validation processes to ensure all hardware systems meet stringent performance, reliability and compliance standards.
• Champion the use of advanced data analytics and statistical methods for analysis and monitoring of key quality metrics (e.g., yield, defect rates, MTBF) to monitor performance, predict potential failures, and guide product improvements.
• Lead failure analysis, root cause identification, and corrective actions for system failures in both development and operational environments.
• Collaborate with suppliers to ensure that all sub-components meet quality standards and performance specifications.
• Visit vendors' facilities and review their manufacturing environment to assess and improve their procedures.
• Lead component supplier and JDM/CM quality control audits and performance reviews to ensure component and system reliability.
• Own overall product quality process development of the hardware product. This includes the PCB, PCBA, cabling and connector, chassis, rack, power, and cooling components, subsystems spanning internal and external development work through successful deployment into the infrastructure and support of production workloads at scale.
• Develop and manage overall product quality requirements, scope, schedules, and deliverables with engineering teams, TPMs, partners and key stakeholders.
• Communicate effectively with cross-functional teams to ensure successful execution of programs.
• Utilize problem-solving skills to resolve issues and overcome obstacles, perform risk assessment, risk mitigation and change management on projects.
• Manage multiple projects simultaneously.
• Monitor project progress and ensure deadlines and standards are met.

Requirements

• Have an impressive track record of leading complex projects from concept to production launch and have the ability to work with cross-functional teams to ensure successful execution of programs.
• Are a creative, detail-oriented, and self-motivated individual looking for an exciting opportunity in the tech industry, this could be the perfect role for you
• Stay up to date on industry trends and product quality engineering of high-performance computing systems.
• Like being a close partner with cross-functional teams to understand key design changes requiring validation to accurately integrate engineering validation needs into the overall system build.
• Have experience driving development timelines for new platform introduction and managing internal review processes.
• Have significant experience driving creativity, quality, reliability, and schedule at multinational JDM/CM vendors.
• Are deeply familiar with mechanical and electrical Design For Quality (DFQ), Excellence (DFX), Manufacturability (DFM), Assembly (DFA), Test (DFT), and Design for Reliability (DFR), etc.
• Have experience with 8D and various troubleshooting/root cause analysis methodologies such as 5 Whys, Fishbones, etc..
• Are excited by capturing, analyzing, and presenting key quality metrics data.
• Are keen on root cause corrective actions.
• Are comfortable with ambiguity and rapidly changing conditions.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.