Consultant managing expert network chaperoning while overseeing client relationships and operations. Supporting regulatory compliance initiatives within ACA Group.
About the role
- Tailor-Made Consultant maximizing sales of Tailor-Made and FIT products for Intrepid Travel. Providing exemplary customer service while collaborating with travelers and travel agents across North America.
Responsibilities
- Maximize sales of Tailor-Made and FIT products
- Provide exemplary customer service via phone, email, and live chat
- Collaborate with travelers and travel agents across North America to create and sell unforgettable adventures
- Contribute actionable insights that support ongoing business improvement
Requirements
- Travel industry course and/or experience within the travel industry
- Personal and/or professional travel experience to Intrepid destinations
- Experience in a sales position
- Experience building Tailor-Made or FIT trips
- Experience providing customer service via telephone, email, and live chat
- Experience working with travel booking systems
- Experience using a CRM system, preferably Salesforce
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
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