Join Manulife as a Bilingual Junior Fraud Analyst to analyze calls. Help protect customers by resolving potential fraud quickly and effectively.
About the role
- Key technical member of Integration Team at IntraFi empowering financial institutions. Collaborating with departments to automate processes and interface with financial service providers.
Responsibilities
- You would be a key technical member of our Integration Team, working collaboratively with departments across the company to automate business processes between IntraFi and its member institutions.
- You will interface directly with financial institutions (large and small), banking technology providers, fintechs, and other financial services providers.
- Assist in evaluating financial and technology companies to identify synergies for opportunities to grow and expand IntraFi’s services.
- Present technology offerings to customers, including C-Level executives.
- Analyze complex problems, interpret business needs, and formulate creative technical solutions.
- Serve as the technical liaison between IT, clients, and internal business units.
- Work with the Application Development and Product Management Teams to build and enhance IntraFi’s integration capabilities to meet current and future business needs.
- Design, develop, test, and implement solutions using commercial and custom integration tools to facilitate participation in our services.
- Develop complex data integration solutions using SQL.
- Independently perform functional analysis for new projects; document functional and system requirements and solution designs.
- Be able to operate across multiple projects simultaneously and perform a variety of tasks, from addressing production issues to working with new customers.
- Provide exceptional customer support to existing clients to ensure seamless participation in IntraFi’s services. In some cases, support will be outside of normal business hours.
Requirements
- 5+ years of experience working with Information Technology
- Bachelor’s Degree or equivalent experience
- Demonstrated experience providing customer service
- Exceptional written and oral communication skills sufficient to communicate effectively with nontechnical and technical business clients and teams
- Strong Oracle PL/SQL skills required
- Understanding of integration technologies, including APIs and file transfer protocols
- Understanding of security considerations, such as file and transport encryption
- Ability to independently create requirements definition documentation and functional designs for complex IT systems
- Familiarity with AWS technologies is beneficial
- Background in financial services is beneficial
- Some opportunities to travel, such as to attend trade shows or to work directly with key clients, may be available
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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