Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Customer Service Representative managing national and international customer inquiries for Intertek in Bremen. Supporting sales teams and operational departments with customer communication and general administrative tasks.
Responsibilities
- Handling national and international customer inquiries (written and by phone)
- Preparing quotations
- Managing the customer service inbox
- Supporting the sales team and operational departments in customer communications
- Sending customer mailings and measuring customer satisfaction
- Processing international inquiries
- General office duties
Requirements
- Completed training as a foreign language correspondent or a comparable commercial qualification
- Very good German skills (at least B2)
- Very good English skills (at least B2)
- Additional language skills such as French, Italian, Spanish or Chinese are an advantage (at least B1)
- Confident appearance and ability to work in a team
- Reliable, independent working style
- Proficient in MS Office applications
- Enjoy working with customers and have a good understanding of processes
- Commitment and initiative
Benefits
- Open corporate culture with flat hierarchies
- A strong commitment to sustainability ensures a future-oriented workplace
- JobRad program & corporate fitness via EGYM Wellpass
- Opportunities to improve English during working hours
- Corporate benefits program for discounted shopping
- Flexible working hours with time tracking for a better work–life balance
- Subsidized public transport through a job ticket
- Free drinks and fruit
- 30 days of annual leave for rest and relaxation
- Diversity, inclusion and equal opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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