Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative managing national and international customer inquiries for Intertek in Bremen. Supporting sales teams and operational departments with customer communication and general administrative tasks.
Responsibilities
- Handling national and international customer inquiries (written and by phone)
- Preparing quotations
- Managing the customer service inbox
- Supporting the sales team and operational departments in customer communications
- Sending customer mailings and measuring customer satisfaction
- Processing international inquiries
- General office duties
Requirements
- Completed training as a foreign language correspondent or a comparable commercial qualification
- Very good German skills (at least B2)
- Very good English skills (at least B2)
- Additional language skills such as French, Italian, Spanish or Chinese are an advantage (at least B1)
- Confident appearance and ability to work in a team
- Reliable, independent working style
- Proficient in MS Office applications
- Enjoy working with customers and have a good understanding of processes
- Commitment and initiative
Benefits
- Open corporate culture with flat hierarchies
- A strong commitment to sustainability ensures a future-oriented workplace
- JobRad program & corporate fitness via EGYM Wellpass
- Opportunities to improve English during working hours
- Corporate benefits program for discounted shopping
- Flexible working hours with time tracking for a better work–life balance
- Subsidized public transport through a job ticket
- Free drinks and fruit
- 30 days of annual leave for rest and relaxation
- Diversity, inclusion and equal opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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