System Engineer developing and validating high - end systems for the semiconductor industry. Collaborating with experts to meet industrial requirements in a multidisciplinary environment.
About the role
- Business Systems Analyst providing 1st level support for Intel's hardware governance. Involves troubleshooting, user support, and ensuring data integrity for asset management processes.
Responsibilities
- Provide 1st level support for users with questions related to Service Now and inventory tracking business processes
- Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work
- Perform regular data updates to ensure asset management data integrity
- Support user enhancement requests
- Take part in system upgrade testing to ensure no impact to end users
- Document and deliver training to end users
Requirements
- Associate degree in STEM or any related field
- ServiceNow experience
- Excellent MS Office skills (Excel, Word, and PowerPoint)
- Experience in an IT or equivalent system or customer support role
- Bachelor’s Degree in STEM or any related field (preferred)
- Intel Product knowledge, including silicon and platform configurations (preferred)
- Understanding of BOM data (SPEED) (preferred)
- Experience with Access Governance System (AGS) (preferred)
- Experience with Lab Management Portal (LaMP) (preferred)
- Experience with Atlas (preferred)
- Experience with BI Reporting (preferred)
Benefits
- competitive pay
- stock
- bonuses
- health
- retirement
- vacation
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