Hybrid Business Systems Analyst III – Digital

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About the role

  • Business Systems Analyst III focusing on licensing and fulfillment systems. Partnering with engineering on solutions and optimizing processes for F5's product portfolio.

Responsibilities

  • Serve as a subject matter expert for licensing and fulfillment systems, processes, and data flows across F5's product portfolio
  • Elicit, document, and analyze business requirements from stakeholders across Sales, Finance, Legal, Engineering, and Product teams
  • Translate business requirements into clear functional specifications, user stories, and process documentation
  • Partner with engineering and development teams to design, test, and implement system enhancements and new capabilities
  • Support the end-to-end license lifecycle, including provisioning, entitlement management, renewals, telemetry and fulfillment workflows
  • Identify gaps, inefficiencies, and opportunities for process improvement within licensing and fulfillment operations
  • Create and maintain detailed documentation including business process flows, data dictionaries, and system configuration guides
  • Lead and facilitate working sessions, sprint reviews, and stakeholder meetings
  • Define and execute UAT (User Acceptance Testing) plans, and coordinate testing with business stakeholders
  • Support integrations between licensing platforms and adjacent systems such as CRM (Salesforce), Oracle EBS , and Product Lifecycle Management tools
  • Respond to, and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders
  • Available for escalations outside office hours

Requirements

  • 5+ years of experience as a Business Systems Analyst or similar role, ideally in a technology or SaaS company
  • Experience working in Agile/Scrum environments; familiarity with tools like Jira and Confluence
  • Proficiency with enterprise systems such as Salesforce, Zuora, Oracle or similar licensing/ERP platforms
  • Excellent written and verbal communication skills, with the ability to bridge technical and business conversations
  • Strong analytical and problem-solving skills with a data-driven mindset
  • Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment
  • Experience writing user stories, use cases, and functional specifications

Benefits

  • Flexible work arrangements
  • Professional development opportunities
  • Equal Employment Opportunity
  • Variety of reasonable accommodations for candidates

Job title

Business Systems Analyst III – Digital

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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