Hybrid Infrastructure Engineer – ECSA

at INTEGRIS Health

• Job title: Infrastructure Engineer – ECSA
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Oklahoma City, United States

About the role

• Infrastructure Engineer supporting IT infrastructure at INTEGRIS Health through various maintenance tasks and user support. Focused on system installations, configurations, and troubleshooting across multiple engineering disciplines.

Responsibilities

• Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
• Installs and configures systems according to design specifications.
• Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
• Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
• Supports testing and evaluation of technologies under review.
• Plans, documents, and implements software patches and upgrades for infrastructure components.
• Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
• Provides technical support and 24X7 incident response.
• Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
• Assists with the development and ongoing support of annual infrastructure performance and capacity reports.

Requirements

• Bachelor's degree or 2 years of relevant experience in related field required.
• Previous work experience with an infrastructure specialization
• Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
• ITIL certification within 6 months of hire.
• Must be able to communicate effectively in English (Verbal/Written)
• Microsoft certifications preferred
• Previous experience in Microsoft Active Directory preferred
• EPIC Client Systems Administration Certification (ECSA)

Benefits

• front loaded PTO
• 100% INTEGRIS Health paid short term disability
• increased retirement match
• paid family leave