Director of Channel and Alliances responsible for partner - led revenue generation in India/SAARC. Collaborating cross - functionally to strengthen partnerships and execute growth strategies.
About the role
- Directeur, indemnisation supervisant les opérations du service à la clientèle au Québec. Développant des stratégies pour optimiser le soutien aux assurés.
Responsibilities
- Communicate the company's objectives and develop and implement strategies to achieve them
- Lead the development of strategic activities and projects related to the operations of support teams
- Evaluate our service offering and propose improvements
- Manage relationships with our external partners in the Glass Breakage network
- Prepare performance reports by analyzing operational data and trends
- Identify problematic situations and take ownership; act and recommend solutions to improve the quality of service offered
- Lead the activities of our customer contact center (Customer Service) in Quebec
- Ensure customer satisfaction through the implementation and management of appropriate programs
Requirements
- University or college degree
- Strong operational experience, preferably in the insurance sector
- Bilingualism (French and English) is an asset
- Inspirational leadership, able to foster and sustain team engagement and mobilization (3 to 5 years of management experience)
- Ability to work under pressure, in ambiguous or unpredictable situations
- Skills in strategic planning and project management
- Strong communication skills and ability to manage priorities
- Strong change management skills
- Strong ability to build relationships based on trust and collaboration
- Availability outside regular hours during CAT (catastrophe) periods or other operational incidents
Benefits
- Hybrid work model
- Option to purchase up to 5 additional days off per year
- Multiple benefits to support physical and mental well-being, including telemedicine
- Wellness account
- Profit-sharing and other savings plans: up to 12% of salary or more
- Pension plans offering flexibility and long-term security
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