Unit Claims Manager leading a team responsible for quality claims service at Intact. Focused on achieving business goals and managing operations in Ontario offices.
Responsibilities
Provide leadership and manage team operations to achieve Intact’s key business goals
Select, lead, mentor, manage performance and develop staff
Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
Resolve complex claims related issues and/or escalated problems
Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness
Participate in budget making; and recruitment and hiring of your team
Requirements
Strong technical skills in automobile claims
Minimum 3 years of Claims experience
Proven leadership skills including ability to motivate and coach staff
Strong communication and customer service skills
University degree or any combination of training and experience deemed relevant for the role
Workforce management and experience in a contact center environment would be an asset
Benefits
Support and opportunities for professional development
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