Senior Product Manager at Intact Lab overseeing CCaaS product strategy and execution. Focusing on customer-centricity and data-driven decision-making to define product vision.
Responsibilities
Overseeing the entire lifecycle of product development from ideation to launch
Own major initiatives, identifying and solving key problems and contributing to our long-term product vision
Define the product vision, strategy, and roadmap for high-impact product areas in the CCaaS domain
Manage a diverse product portfolio, ensuring alignment and synergy across different product streams
Develop and maintain strong relationships with key stakeholders and senior executives
Drive strategic planning and execution to achieve business results and product success
Identify risks and develop mitigation strategies for complex product challenges
Analyze market trends, customer feedback, and business data to guide decision-making
Collaborate with cross-functional teams such as engineering, design, marketing, sales, and other business units
Mentor junior product managers and contribute to their professional development
Requirements
Bachelor's degree in Business Administration or a related field
Minimum of 5 to 7 years of relevant experience in product management, with a focus on CCaaS or similar domains
Proven experience in leading product initiatives with little or no guidance, driving strategic planning and execution
Ability to align and influence multiple teams and stakeholders across the company
Strong analytical skills with proficiency in leveraging data-driven insights to guide decision-making and product success
Excellent collaboration and communication skills, with a track record of fostering effective cross-functional teamwork
Strategic thinker capable of translating complex ideas into actionable plans and driving continuous product improvement
Passion for innovation, with a customer-centric approach and a relentless drive for excellence
Experience with Agile Scrum development methodologies
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
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