Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Senior Business Analyst focusing on broker distribution and data analysis at Intact. Collaborating with leadership teams to drive business performance and strategic recommendations.
Responsibilities
- Analyze business performance metrics to provide strategic recommendations that align with company goals and enhance business growth.
- Craft compelling narratives using various tools to communicate complex data insights in a clear and concise manner to diverse stakeholders.
- Collaborate with multiple teams to drive best practices and ensure alignment with organizational strategies.
- Stay up to date on industry trends, data analytics advancements, and best practices to maintain a competitive edge and drive continuous organizational improvement.
- Collect, monitor and analyze broker data to identify trends, issues and potential solutions.
- Create and automate reports that present relevant data in a clear and concise format.
- Lead small to large scale projects with stakeholders across the operation to enhance efficiency, improve stakeholder experience, drive growth and profitability.
- Act as a technical resource to support day-to-day operations.
- Work with stakeholders to dive deep into problems, find root causes of issues and determine possible solutions/recommendations.
- Challenge the status-quo, be inquisitive and curious to dive deep into issues.
- Analyze business and operational challenges and recommend solutions to business leaders, in support of performance and effectiveness.
- Prepare materials as needed that present the data in a clear and concise manner and adapt depending on the audience.
Requirements
- Bachelor’s degree in a data-related field (i.e., Mathematics, Science, Statistics, AI, Computer Science, Actuarial etc.), or any combination of equivalent education and experience
- 5+ years of relevant work experience as a data analyst or review complex datasets
- Experience with developing operational reporting is considered a strong asset
- Experience with leading moderately complex analyses is considered a strong asset
- Strong experience with programming languages and data management (Power BI, SAS, SQL, Python, VBA, PowerApps)
- Experience working with Actuaries considered an asset
- Knowledge of broker relationship management and Property & Casualty Insurance considered an asset
- Strong ability to think critically, adaptable, analytical, and highly innovative
- Self-driven, autonomous and solution-oriented
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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