IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
IB
Hybrid Manager, Licensing Qualifications and Services
Posted last month
About the role
- Manager overseeing licensing qualifications and services at the Insurance Council of British Columbia. Assessing departmental performance, project implementation, and regulatory compliance in a hybrid role.
Responsibilities
- Assess, monitor, and enhance departmental performance.
- Analyze current practices, develop process improvements, and identify changes.
- Manage the development of licensing competency frameworks, exam blueprints, and educational resources.
- Ensure departmental performance, project implementation, and process development.
- Lead the mapping of licensing pathways and address implications of organizational changes.
- Manage licensing trends and forecast discussions.
- Provide performance feedback to staff and foster their development.
- Communicate with the public and industry members on proper practices and governing requirements.
Requirements
- 5 years’ experience in Insurance is required.
- 3 years’ experience in project and/or process management is required.
- Experience in licensing/registration is an asset.
- Management experience is desired.
- Experience in training program curriculum, education accreditation or competency assessment.
- Experience in a regulatory setting is an asset.
- University degree or equivalent education and/or experience.
- Proficiency in MS Office desktop applications (Word, Excel, PowerPoint).
- Proficient in interpreting government legislation.
- Skillset in critical thinking.
- Understanding of insurance and/or financial services concepts is required.
Benefits
- Comprehensive health and dental plan
- Work-life balance
- Hybrid work environment (work from office/primary residence in BC)
- Professional development
- Equitable employment opportunities
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