Product Manager optimizing website performance and guest experience for Hilton Grand Vacations. Leading partnerships with vendors to enhance the digital booking process.
About the role
- Product Owner supporting the product team at our award-winning FinTech company. Work on diverse projects and enhance customer service infrastructure.
Responsibilities
- Support the wider product team in delivering key features.
- Work on a variety of projects with differing stakeholders based on changing priorities.
- Drive Product Operations improvements through implementing and monitoring an SLA framework.
- Support in the enhancement of customer service infrastructure, evolving Salesforce, Zendesk, and customer call software.
- Support key enhancements to the ledger system such as interest calculations methods and transactions state visibility.
- Play a key role in sprint planning and owning the team’s backlog.
- Provide clarity to engineering teams and lead end of sprint demos.
Requirements
- Someone who is adaptable in their approach and is comfortable switching tasks.
- Someone with a customer service focused background who deeply understands both colleague and customer needs.
- Experience in managing customer service focused platforms.
- Proven ability to prioritise feature requests based on data.
- Ability to build meaningful, longstanding relationships with key stakeholders across the business.
- Action oriented mindset, contributing to improving best practices and refining the product ownership processes.
- Able to identify dependencies and challenges and creatively work to resolve them to safeguard the delivery plan for your engineering team.
- You prioritise outcomes over output.
- Live and breathe product and love working with engineering and test colleagues.
- You are a self-starter, are curious and actively takes ownership to deliver outcomes.
- Nice to have
- Experience in Product Management or Business Analysis.
Benefits
- 25 days holiday (exc. Bank holidays).
- 5% Pension contributions.
- Private medical insurance with Vitality.
- Health cash Plan offering contributions to dental, optical and much more.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Monthly team lunches, quarterly company socials.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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