MU
IT Project Manager coordinating moderately complex IT projects and initiatives for Technology Infrastructure ASaP team. Ensures timely delivery and alignment with institutional priorities while managing schedules and risks.
About the role
- Technical Project Manager leading complex biometrics solution deliveries at Innovatrics. Managing cross-functional teams, risks, and client relationships in a hybrid work environment.
Responsibilities
- Lead complex customer deliveries of Innovatrics biometric solutions across global markets.
- Coordinate cross-functional teams and proactively shape scope, timelines, and risks with customers and internal stakeholders.
- Build a full delivery map of our solutions, delivery lifecycle, governance, and escalation paths.
- Join customer and internal ceremonies as the primary delivery owner on at least one active project.
- Identify top delivery risks across your assigned scope and propose mitigation plans.
- Align with Professional Services team on how you will run delivery rhythm (status, reporting, decision logs).
- Lead at least one complex client delivery end to end, including scope control, milestones, resourcing, and stakeholder management.
- Drive cross-team alignment on dependencies and unblock critical path issues with minimal supervision.
- Contribute improvements to delivery playbooks, templates, and internal tooling based on real project learnings.
- Lead multiple concurrent projects or a larger program with several workstreams.
- Handle escalations and course-correct delivery when priorities, scope, or constraints change.
- Confidently bridge technical and non-technical audiences in customer conversations.
- Contribute to mentoring and knowledge sharing across Professional Services team.
Requirements
- Proven experience delivering multiple complex software projects concurrently for multinational, geographically distributed clients, ideally in B2B or B2G environments.
- Strong capability in scope control, risk management, escalation, and stakeholder shaping
- Experience coordinating cross-functional delivery across engineering, product, and professional services
- Fluency in English
- Ability to run customer-facing governance and communicate confidently with both technical and non-technical audiences
- Strong analytical thinking and structured problem solving
- University education in a technology area or equivalent practical experience
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