Trainer and Technical Support developing HVAC educational materials and training programs. Collaborating with staff to enhance employee performance and customer support.
About the role
- Azure Technical Support Manager leading a team of cloud engineers focused on troubleshooting Azure issues. Managing operational excellence and driving support strategies in a hybrid work setting.
Responsibilities
- Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
- Define and monitor KPIs such as MTTR, ticket volume, and CSAT
- Drive automation of diagnostics and resolution workflows using Azure-native tools
- Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
- Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
- Present weekly insights, trends, and recommendations to leadership
Requirements
- High school diploma (or equivalent) required. Secondary degree preferred.
- 5+ years of experience in cloud engineering or technical support, with a focus on Azure
- 3+ years in a management role
- Azure certification
- Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.)
- Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics)
- Experience managing technical teams and driving operational excellence
- Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred
- Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
- Flexibility working some weekends and later hours to help fulfill a 24x7 business
Benefits
- healthcare benefits
- paid time off
- parental leave
- 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
HVAC Trainer & Technical Support developing and delivering training programs at Granite Group Wholesalers. Involving product training, sales team collaboration, and monitoring training effectiveness.
Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.
Providing training, technical support, and educational program development in HVAC for Granite Group Wholesalers LLC. Collaborating with internal staff and client presentations to enhance product understanding and sales.
Data and AI Support Engineer ensuring stability and performance of AI/ML solutions at Michelin. Problem - solving technical issues affecting data pipelines and models while collaborating with users.
Trainer & Technical Support for HVAC, developing educational materials and conducting training for branch personnel and customers. Provide technical support and monitor training effectiveness while collaborating with sales and marketing teams.
IT Support Engineer providing technical support to clients while working with a dynamic IT team. Involves client interactions and on - site support in Central Coast California areas.
Technical Support Engineer providing post - sale assistance for customers using Delinea's Identity Security Platform. Involving troubleshooting technical issues and communicating resolution plans across diverse international teams.
Technical Support Engineer resolving complex issues in real - time for connected hardware and software platform. Collaborating with customers and internal teams to improve system reliability and documentation.
Manager, Technical Support leading technical support operations at an AED technology company. Focused on troubleshooting and improving customer experience across hardware and software platform.