Hybrid Process Manager, Customer Data

at ING

• Job title: Process Manager, Customer Data
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Frankfurt, Germany

About the role

• Prozessmanager für Kundendatenprojekte bei ING. Verantwortung für End-to-End-Prozesse und agile Projektteams in der Bankenbranche.

Responsibilities

• You take end-to-end responsibility for our customer data projects and ensure smooth operations across the entire customer journey.
• You manage and prioritize strategic initiatives while always keeping the customer experience in focus.
• To do this, you lead agile project teams, run sprint events from start to finish, place a high value on delivery quality, and coordinate interdisciplinary stakeholders from various business areas.
• You formulate requirements clearly, closely oversee implementation, review results from a subject-matter perspective, and measure success using relevant KPIs.
• You ensure that everything runs cleanly, securely, and in a structured manner.
• You identify useful technological innovations and effectively integrate them into existing processes and customer journeys.

Requirements

• Several years of experience in project management of complex, cross-functional initiatives, ideally in a banking environment or other regulated industries
• Practical experience with customer data processes and regulatory requirements
• Strong knowledge of process analysis, customer journey design, and business analysis
• Expertise in agile methods (Scrum, Kanban) and tools (e.g., Jira, Confluence), as well as traditional project management know-how
• Excellent leadership and communication skills to lead teams and influence stakeholders at all levels
• Analytical and strategic thinking with a structured way of working
• High self-initiative and decision-making capability, even in complex project situations
• Open to cultural diversity and comfortable working in an internationally oriented environment
• Good written and spoken German and English

Benefits

• Company pension plan
• Employer contributions to savings plans (Vermögenswirksame Leistungen)
• Free Deutschlandticket & Bike Leasing
• Staff canteen
• Hybrid working model: in addition to working from the office, you can also work remotely
• Flexible working time models
• Sabbatical
• Subsidies for care and childcare expenses
• Individual budgets for personal development and health, plus a personal equipment budget for your mobile workplace