Behavioral Health Care Manager I managing psychiatric and substance abuse treatment through telephonic or written review. Ensuring access to quality behavioral healthcare under UM Clinical Guidelines and contract standards.
About the role
- Prozessmanager für Kundendatenprojekte bei ING. Verantwortung für End-to-End-Prozesse und agile Projektteams in der Bankenbranche.
Responsibilities
- You take end-to-end responsibility for our customer data projects and ensure smooth operations across the entire customer journey.
- You manage and prioritize strategic initiatives while always keeping the customer experience in focus.
- To do this, you lead agile project teams, run sprint events from start to finish, place a high value on delivery quality, and coordinate interdisciplinary stakeholders from various business areas.
- You formulate requirements clearly, closely oversee implementation, review results from a subject-matter perspective, and measure success using relevant KPIs.
- You ensure that everything runs cleanly, securely, and in a structured manner.
- You identify useful technological innovations and effectively integrate them into existing processes and customer journeys.
Requirements
- Several years of experience in project management of complex, cross-functional initiatives, ideally in a banking environment or other regulated industries
- Practical experience with customer data processes and regulatory requirements
- Strong knowledge of process analysis, customer journey design, and business analysis
- Expertise in agile methods (Scrum, Kanban) and tools (e.g., Jira, Confluence), as well as traditional project management know-how
- Excellent leadership and communication skills to lead teams and influence stakeholders at all levels
- Analytical and strategic thinking with a structured way of working
- High self-initiative and decision-making capability, even in complex project situations
- Open to cultural diversity and comfortable working in an internationally oriented environment
- Good written and spoken German and English
Benefits
- Company pension plan
- Employer contributions to savings plans (Vermögenswirksame Leistungen)
- Free Deutschlandticket & Bike Leasing
- Staff canteen
- Hybrid working model: in addition to working from the office, you can also work remotely
- Flexible working time models
- Sabbatical
- Subsidies for care and childcare expenses
- Individual budgets for personal development and health, plus a personal equipment budget for your mobile workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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